MyEyeDr。&其相关联的美国残疾人法(ADA)协议& Policy

MyEyeDr。strives to provide proper access and accommodations for our guests and patients with special needs. 

需要住宿的人可以与值班的验光师私下讨论或致电我们的客户资源中心 866-693-9336 与代表交谈或了解有关本政策的更多信息,并预约可以要求特殊住宿的地方。我们的主要联系方式如下。

Web无障碍通知

MyEyeDr。我们一直致力于确保我们的网站符合由万维网联盟(W3C)的Web 辅助功能 Initiative(WAI)发布的Web Content 辅助功能 Guidelines(WCAG)。我们旨在通过提供一种可供残障人士和需要辅助技术来消化我们的内容的在线体验,来确保我们赋予患者最好的生活。在启动此过程后,我们仍无法保证每个页面或链接页面都符合要求。 

A large portion of the MyEyeDr。site pages are in HTML or plain text format that is easily accessible to those using screen readers and other assistive technology. With correct content structure including headlines, tagging, etc. we aim to present digestible web content that is accessible to all. 

The MyEyeDr。website currently integrates with the following third-parties that are known to not be fully accessible:

  • 4PatientCare在线预约计划程序
  • 帧数据
  • 谷歌地图

如果您对我们的网站的可访问性有特别的关注,请通过以下列出的方法与我们联系,以告知我们,以便我们可以立即解决此问题,这是我们提供最佳,最可访问的在线体验的整体努力的一部分。

我们的可及性&住宿政策

It is the policy of MyEyeDr。and its affiliated 恩 tities to provide accessible facilities, equipment, and services to patients and companions with disabilities, including as follows:

可到达的设施& TRAINING: 

MyEyeDr。will make proper reasonable efforts to provide physical access to places open for patient use, including patient-care and reception areas.  Appropriate training to associates and 人agers on this Policy is also provided. 

使用可访问的医疗设备: 

MyEyeDr。将在适当时提供可用的医疗设备,以向残疾患者提供医疗服务。特别是,我们的办公室至少设计有一张检查椅,以支持轮椅病人或其他有特殊需求的人。我们的检查设备,例如试验镜片,手持式眼镜和诊断仪器(包括检眼镜),可以从检查室获取,并与可能无法根据轮椅尺寸或相关需求进入检查室的患者​​一起使用。   

适用于患者的住宿: 

MyEyeDr。will provide reasonable accommodations, such as accessible exam rooms, medical equipment, alternative formats for printed materials, sign language interpreting services, and other accommodations free of charge to patients where such requests are made in advance of an appointment or visit.   

住宿资料: 

请求或接受住宿的患者应在患者病历表或适当的记录中注明这一点。 

Accommodation Requests:  MyEyeDr。will promptly address a patient request for an accommodation and 恩 gage in an interactive process with the patient or caregiver on potential accommodations that will work and assist with that patient receiving proper care. 

联系方式: 

患者可以将请求定向到值班的验光师或办公室总经理。也可以通过以下方式向我们的专业服务副总裁提出书面要求: 

专业服务副总裁,1950 Old Gallows Road,Suite 520 Vienna,VA 22182

[电子邮件 protected]

有疑问的验光师和总经理可以联系其指定的临床现场主任。 

申诉申诉& INQUIRY PROCEDURE: 

如果患者不满意对住宿请求的回应或与本政策有关的任何行动,则他们可以在回应后60天内对以下内容提出上诉:

资本视觉服务有限责任公司,收件人:合规部

1950 Old Gallows Road,Suite 520 Vienna,VA 22182

[电子邮件 protected] 

 将在合理可行的范围内尽快对上诉做出回应,目标是不超过30天,除非情势恶化需要更长的回应时间。

协助我们的轮椅绑定患者

上次更新时间:2020年9月